What is your satisfaction guarantee policy?
Yup we sure do! We call it our "Smiley-Face Guarantee". If you are not satisfied with your order, we offer unlimited revisions for up to 60 days after delivery of your final draft. Revisions after 30 days will be subject to an hourly editing rate to be determined on a project-by-project basis.
Can you tell me a little bit more about your writers?
All of our writers are native English speakers (meaning they are born either in the United States, Canada, or the United Kingdom). They are put through an intense screening process with multiple interviews, writing samples, spelling/grammar exams, and finally, a sample project. Most of our writers have either self-published their own ebook or ghostwritten other ebooks.
What are my formatting options?
At the beginning of your project, you'll have to decide between formatting your ebook for Kindle publishing (or Nook, iBooks, etc.) or simply leaving it as an PDF or Word eBook. There are significant formatting differences between the two due to Kindle restrictions (e.g., no bullet points, no special fonts, no headers/footers, etc.).
What is an ebook template?
If you decide to not publish on Kindle but just keep your ebook as a PDF or Word doc, you'll have the opportunity to select between several templates for your ebook. These templates are customized themes to inject personality, design, and style into your ebooks. You can view our templates by clicking here
Are your templates compatible with Kindle formatting?
Yes but only to a certain degree. Formatting an ebook specifically for Kindle (i.e., converting to .epub or .mobi) will remove some of the "extras" (i.e., bullet points, special fonts, headers, footers, etc.) due to Kindle formatting restrictions. For more information click here.
Do you convert my ebook into Kindle format?
Yup we sure do! The formatting comes FREE with any ebook package order. We'll format your content and guarantee acceptance by Amazon Kindle, iBooks, or Nook (or whatever else format you are after!).
What are your standard turnaround times?
Our turnaround times range anywhere between 1 week to 3 weeks depending on the length of your ebook. We'll give you frequent updates to keep you in the loop (you can decide how often you want to receive updates).
What do you mean by progressive delivery?
For ebooks that are 50 pages or more, we can deliver your ebook on a chapter-by-chapter basis if requested.
How many words usually make up one page?
It varies based on the formatting template you choose, but it usually averages between 150-250 words. Screenshots, images, checklists, etc. also affect the word count per page.
Do I get a 3D cover?
Yup you sure do! All ebook packages come with a free 3D cover along with another cover for your title page (if you want it).
Do I own 100% of the rights?
Absolutely! All ebook content is considered yours as soon as you have completed payment on your order. We can supply WFH (Work-For-Hire) and NDA (Non-Disclosure Agreement) paperwork if needed.
Do you offer payment plans?
If you are ordering multiple ebooks or a custom order above 100 pages, then yes we can work with you to set up a payment plan.
How do I know my ebook contains 100% original content?
We run all of our ebooks through Copyscape and can provide a completed report if necessary.
Do you write fiction ebooks?
We do have a few writers on staff that can write fiction ebooks, but we ask that you please contact us
before placing your order.
How do I get status updates on my order?
We will ask you at beginning of the project how often you want to be updated on our progress. Keep in mind that these updates sometimes will distract our writers so we discourage asking for daily ones when possible.
How do I place an order?
You can go directly to our Order Page
and click the "Order Now" link for your desired package.
Do you accept PayPal and credit cards?
Yes we accept PayPal and all major credit cards (i.e., MasterCard, Visa, Discover, and American Express) via our PayPal merchant account. You do NOT need to have a PayPal account to pay using your credit card.
Where are you guys located?
Our founder is based in Atlanta, GA. Our writers are based around the world (99% of them are in the US). If you're in the Atlanta area, we would love for you to stop by for coffee or drinks!